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FAQs

How long will it take to receive my order?

Orders usually ship within 1-3 business days. This is not a guarantee, but we really strive to get orders out as quickly as possible. Please see our shipping policy for more information.

How can I track my order?

We ship through USPS and UPS. When your order is shipped you will receive an email that will provide tracking information.

Where is your Beef Liver sourced?

We sourced this bovine liver from New Zealand; a temperate climate where cows can graze all year round on lush, green pasture. That matters, because animals that soak up the sun and feast on fresh vegetation are far more nutritious than animals that are grain-fed and overcrowded. Happy, healthy cows = super-nutritious liver. Shop our Beef Liver here.

Where should I go if I need help with my order?

If you need help with your order, check out our shipping page or contact liz@urbanfarmcollection.com with any other questions or concerns.

Do you sell gift cards, and how can they be redeemed?

We do sell gift cards! They can be purchased here and redeemed on our store website with the code you receive after checkout.

Will you restock items that are sold out?

We strive to restock items in a timely manner. You have the option on each product listing to sign up for restock notifications via text to stay up to date. If we do not plan to restock an item we will take the listing off of the website.

Do you have a physical store I can visit?

We are an online-only shop but you can choose local pickup at a nearby shop if you are local. Farmers Market pop-ups coming soon.